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Sometimes the FAQ and email support are not enough. For more urgent moments when one of your customers needs help you can use the Live Support function instead.
By using the live support function user can open a live conversation with one of your operators. Easily dedicate the people you want to be in charge of the live chats and once a person decides to use the live support your operators will be notified.
You can even set up your own open hours for when the Live Support should be available.