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CUSTOMER CARE
Virtual assistant
Sometimes it can be difficult to keep up with and respond to all the people who contact your company, especially now that there are several inboxes (email, facebook, website, etc.) to keep track of.
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✓ Save time and money by having a virtual assistant answer your customers' questions via website, facebook and instagram within a few seconds.
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✓Help several customers at the same time, collect your inboxes in one place, and get a better overview of your customer contact.
FAQ
Have your customers or visitors questions linked to different categories such as Prices, Delivery times, Policies, Open hours? With a FAQ (frequently asked questions), your customers get faster and more personal service
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✓ Let customers find the answer to their questions based on a couple of premade questions and answers
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✓ Everything is automatic and your visitors get an answer in no time
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✓ The system can learn what questions your visitors ask and generate appropriate answers
Live chat
If your customers need extra quick help or can't find the answer themselves, then it can be good to provide the Live chat option where they can chat with one of your employees
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✓ Manage multiple live conversations over text at the same time, compared to phone, and your visitors can skip the phone queue
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✓If you are occupied, the person can easily choose to be contacted via the channel the person prefers (email, telephone, text message, or messenger) and the time which suits them
